perawin Frequently Asked Questions

Creating a perawin account takes less than two minutes. Click the perawin Login button in the navigation menu, then select the option to register a new account. Enter your Philippine mobile number, choose a password, and agree to the Terms & Conditions. You'll receive an SMS verification code to confirm your number. Once verified, your perawin account is active and ready to use — you can make your first deposit starting from ₱20.

The minimum age to play at perawin is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. perawin verifies player age as part of the KYC (Know Your Customer) process before any withdrawal is processed. Accounts found to belong to players under 21 are immediately suspended, and any balances are handled in accordance with applicable regulations.

No. perawin strictly allows one account per player — one per person, per household, and per mobile number. Creating duplicate accounts (sometimes called multi-accounting) is a violation of perawin's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you accidentally created a duplicate account or cannot access your original account, contact perawin support immediately via live chat.

perawin accepts any valid Philippine government-issued ID for KYC verification. Accepted documents include: UMID, SSS ID, PhilHealth ID, driver's license, and Philippine passport. You'll typically be asked to submit a clear photo of your ID plus a selfie holding the ID. KYC is required before your first withdrawal. The verification process usually completes within 24 hours on business days.

On the perawin login page, tap "Forgot Password" and enter your registered Philippine mobile number. An SMS verification code will be sent to that number. Enter the code, then set your new password. The whole process takes under a minute. If you no longer have access to your registered mobile number, contact perawin support via live chat — you'll need to verify your identity before account access is restored.

To permanently close your perawin account, contact our support team via live chat or email ([email protected] — plain text, not a link) and submit a closure request. Any remaining real-money balance will be returned to your registered payment method after completion of standard verification checks. If you want to stop gambling temporarily rather than closing your account permanently, consider using perawin's self-exclusion or cool-off tools instead — available in account settings.

The minimum deposit at perawin is ₱20 — one of the lowest entry points among PAGCOR-licensed online gaming platforms in the Philippines. This makes perawin accessible to players across Metro Manila, Cebu, Davao, and provincial areas who want to enjoy bingo and slots without committing a large amount upfront. There is no maximum deposit limit specified, though your payment provider (e.g., GCash) may have its own transaction caps.

Log in to your perawin account and navigate to the Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱20), and tap Proceed. You'll be redirected to the GCash payment interface to authorize the transaction. Once confirmed in GCash, your perawin balance is credited instantly — no waiting required. Make sure your GCash account is fully verified (KYC'd) to avoid transaction limits on the GCash side.

GCash withdrawals from perawin are typically processed within 15 minutes to 1 hour once approved. Processing times may be slightly longer during peak hours or public holidays. Before your first withdrawal, ensure your perawin KYC verification is complete — unverified accounts cannot process withdrawals. There is no fee charged by perawin on withdrawals, though GCash's own transaction policies may apply depending on your account tier.

Yes. perawin supports withdrawals to major Philippine banks including BPI, BDO, Metrobank, and UnionBank via InstaPay or PESONet. Bank transfer withdrawals typically take 1–3 business hours for InstaPay and up to 1 business day for PESONet transfers. Always ensure the bank account you withdraw to is registered in your own name — perawin does not process withdrawals to third-party accounts, in accordance with AML regulations.

Withdrawal delays at perawin are most commonly caused by: incomplete KYC verification, an active wagering requirement on a bonus balance, a withdrawal amount that has triggered an enhanced review under PAGCOR AML compliance obligations, or a temporary issue with the payment provider. Check your account notifications for any pending actions required from your side. If your withdrawal has been pending for more than 3 hours without explanation, contact perawin support via live chat.

perawin offers a wide range of games including: online bingo (the platform's flagship product), JILI slots and other popular slot titles, live casino games (live baccarat, live roulette, live dragon tiger), color game, and sports betting covering PBA, NBA, UFC, and international football. The perawin game lobby is accessible on both desktop browsers and mobile phones — no app download required for the browser-based version.

All slot games on perawin use certified Random Number Generator (RNG) technology, independently audited to ensure fairness. JILI slots — among the most popular titles on perawin — have Return to Player (RTP) rates typically ranging from 96% to 97.5%, depending on the specific game. RTP percentages are published in each game's information panel inside the lobby. As with all RNG-based games, RTP reflects theoretical long-term averages, not guaranteed returns per session.

Yes — perawin is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your phone's browser (Chrome, Safari) without requiring an app download. For the best mobile experience, use a stable internet connection (Wi-Fi or LTE). All perawin games — bingo, JILI slots, live casino — are available on mobile with the same features and withdrawal options as the desktop version.

perawin's online bingo is modeled after the classic Philippine bingo format most players know from local halls in Manila, Cebu, and Davao. You purchase one or more bingo cards before each round, numbers are drawn randomly by the RNG system, and your card is auto-daubed. Prizes are awarded for completing specific patterns (line, full house, etc.) as defined per room. Buy-ins start from ₱1 per card in beginner rooms, making it accessible with a ₱20 deposit.

If your internet connection drops during a game session at perawin, the platform's server continues to record the game state. For bingo, auto-daub continues so you won't miss a winning pattern. For slots, any mid-spin disconnection is resolved based on the server-side result recorded at the moment the spin was initiated — the outcome is preserved and credited to your account upon reconnection. If you believe a disconnection has caused an error, contact perawin support with the game round ID.

Yes. perawin's live casino section features real human dealers operating from professional studio environments, streamed in HD. Available live dealer games include baccarat, roulette, dragon tiger, and blackjack — popular choices among Filipino casino players. Live casino games are accessible 24/7. Minimum bets vary by table. All live dealer operations are conducted through licensed providers subject to PAGCOR and international gaming authority oversight.

perawin offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus percentage and maximum amount are displayed on the current promotions page inside your account — bonus terms are updated regularly so always check the latest offer. Welcome bonuses at perawin are subject to wagering requirements before withdrawal, and are available to players who are 21 years or older and have completed account registration.

A wagering requirement means you must wager (bet) the bonus amount a certain number of times before the resulting winnings can be withdrawn. For example, a ₱100 bonus with a 20x wagering requirement means you need to place ₱2,000 in qualifying bets before withdrawing. At perawin, wagering requirements vary by promotion — details are clearly stated in each offer's terms. Bingo and slot bets typically count 100% toward wagering requirements; live casino may count at a lower rate.

Yes, perawin runs periodic promotions that include free spins on selected JILI slot titles and free bingo cards for specific rooms. These are typically offered as part of deposit bonuses, seasonal promotions (e.g., Pasko promo, New Year bonus), or as rewards in the perawin loyalty program. Free spin and free card winnings are usually subject to a wagering requirement before withdrawal. Check the active promotions section in your account for the latest free spin offers.

perawin rewards regular players through a loyalty program where playing games earns you points redeemable for bonus credits, free spins, or cashback. Higher-tier players benefit from faster withdrawal processing, dedicated account support, and access to exclusive promotions not available to general players. Your loyalty tier is determined by your wagering activity over a rolling period. Details of the current loyalty program tiers and point multipliers are accessible in your perawin account dashboard.

No — bonus funds at perawin are subject to wagering requirements before they can be converted to withdrawable cash. The wagering requirement, eligible games, and expiry date are clearly stated in each promotion's specific terms. If you'd prefer not to accept a bonus, you can opt out at the time of deposit — some bonuses are auto-credited, so check your account settings if you want to keep your deposit free of bonus conditions. Withdrawing real-money funds unrelated to a bonus is not affected by bonus wagering requirements.

Yes. perawin operates under regulatory oversight by PAGCOR — the Philippine Amusement and Gaming Corporation, the government body responsible for licensing and regulating all legal gaming activities in the Philippines. Playing at a PAGCOR-regulated platform like perawin means your funds are protected, games are audited for fairness, and the operator is held to strict standards of conduct. You can verify perawin's regulatory status through PAGCOR's official channels.

Log in to your perawin account, go to Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately when you reduce them. Increasing a limit requires a mandatory cooling-off period before the higher limit activates — this is intentional to prevent impulsive decisions. perawin strongly encourages all players to set a deposit limit that matches their personal entertainment budget.

perawin's self-exclusion tool lets you suspend your account for a set period — 6 months, 1 year, 3 years, or permanently. During self-exclusion, all access to games is blocked and promotional communications are stopped. Activate self-exclusion through your account's Responsible Gaming settings, or ask perawin support to activate it on your behalf if you prefer. Reactivating a self-excluded account after the exclusion period requires identity re-verification and a mandatory reflection period.

perawin protects all player data using SSL/TLS encryption for data in transit and secure, access-controlled storage for data at rest. perawin complies with the Philippine Data Privacy Act of 2012 (RA 10173) and maintains registration with the National Privacy Commission (NPC). perawin does not sell player data to third parties. Financial transaction data is shared only with licensed Philippine payment providers (GCash, PayMaya, BPI, BDO, Metrobank) strictly for payment processing purposes.

If you're concerned about your gambling, several support options are available. First, use perawin's built-in tools — deposit limits, cool-off periods, and self-exclusion — accessible from your account settings anytime. For professional support, the National Center for Mental Health (NCMH) Philippines operates a 24/7 crisis hotline at 1553 (plain text — not a link). Gamblers Anonymous Philippines also has support groups in Metro Manila, Cebu, and other cities. perawin's support team is available 24/7 to assist with account restrictions.

Absolutely. The 21+ age requirement at perawin is non-negotiable and is enforced through mandatory KYC verification before withdrawals are processed. Any account suspected of being held by a person under 21 is suspended immediately pending investigation. perawin does not accept registrations from individuals under 21 and does not direct marketing toward underage individuals. This policy is a core requirement of perawin's PAGCOR operating license and is applied without exceptions.